Photo won’t upload

Why will my phone photos not upload now? I have a current subscription and no previous issue with this. Thanks!

Hi Kara,

Sorry about that!
Can you post a screenshot? What do you mean by it won’t upload?

The error says platform exception (invalid image, cannot load representation of type public .jpeg, NS item provider error domain null). Thanks!

Can you post the image here? Based on the error message I think its an invalid image or permission issues. This happens before the image is uploaded to the AI servers.

any update on this? trying to my mac. have uninstalled app and reinstalled and given full access to photo library – all to no avail

what gives?